m11 Casino & Sportsbook Terms

We at m11 operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. These terms outline the conditions under which you access m11, create an account, deposit and withdraw funds, and participate in our games and betting markets. By using m11, you agree to these terms and our privacy policy.

Our platform serves players across Indonesia's major cities — Jakarta, Surabaya, Bandung, Medan, and Semarang — and accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). We maintain strict account verification and security protocols to protect your funds and personal data. This document explains your rights and responsibilities when you use m11.

We encourage you to read these terms carefully. If you have questions about any section, contact our support team through the help centre on m11.

Account Opening and Eligibility

To open an account on m11, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that access and use of m11 comply with your own jurisdiction's regulations.

When you register on m11, you provide your full legal name, date of birth, email address, and contact details. We require this information to verify your identity and comply with anti-money-laundering regulations. You must provide accurate information; false or misleading details may result in account suspension or closure.

We reserve the right to refuse account opening or close an existing account if we determine that you do not meet our eligibility criteria or if your account activity suggests fraud, money laundering, or other illegal conduct.

Account Verification and Security

Before you can deposit funds or withdraw winnings on m11, we require you to complete our verification process. We ask for a valid identification document (passport, national ID, or driver's license) and proof of address. Our team reviews your submission within one business day. Verification protects both your account and our platform from fraud.

We recommend enabling two-factor authentication on your m11 account. This adds an extra security layer when you log in or process withdrawals. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately.

Deposits and Payment Methods

We accept deposits through multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer via mobile banking, local payment, online payment, and e-wallet. Deposit minimums vary by method — typically between our welcome offer and our welcome offer. We do not charge deposit fees; the full amount you transfer reaches your m11 account balance.

Deposits process instantly or within minutes, depending on your payment provider. Your balance updates immediately after deposit confirmation, so you can begin playing m11 games (slots including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; live-dealer tables; sportsbook markets) without delay.

We do not store your banking credentials on our servers. Our payment processors handle all transaction security. You are responsible for protecting your payment account credentials and for any unauthorized transactions that occur through your payment provider.

Withdrawals and Processing

You may withdraw funds from your m11 account at any time, subject to verification and our standard review process. We route withdrawals back to your original deposit source. Withdrawal processing times depend on your payment method — bank transfers typically complete within one to two business days, while mobile wallet withdrawals (mobile banking, local payment, online payment, e-wallet) often settle faster, sometimes within hours.

We verify all withdrawal requests to prevent fraud. This may include confirming your identity or requesting recent transaction history. We reserve the right to delay or refuse a withdrawal if we suspect fraudulent activity or if the withdrawal violates our terms.

On m11, we maintain transparent withdrawal policies and process requests subject to standard verification windows.

Game Rules and Betting Terms

Each game category on m11 — slots, live-dealer tables, sportsbook, esports markets — operates under specific rules. We publish the full rules for each game on m11 before you place a bet. You are responsible for understanding the rules before you participate.

Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) operate on defined return-to-player percentages. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino rules. Sportsbook markets cover football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). All outcomes are determined fairly and transparently.

We do not guarantee any outcome or return on your bets. All gaming outcomes are subject to chance or skill, depending on the game category. We reserve the right to void any bet if we determine it violates our terms or if we suspect fraud.

Bonus Terms and Promotional Offers

We may offer promotional bonuses or tournament prizes to m11 users. Any bonus offer includes specific terms — eligibility requirements, wagering conditions, expiration dates, and withdrawal restrictions. We publish these terms clearly when we announce the promotion. You must meet all conditions to claim or withdraw bonus funds.

We reserve the right to modify, suspend, or cancel any promotion at any time. If you have questions about a specific bonus, contact our support team.

Our m11 Data Protection and Privacy

We collect and store your personal data (name, date of birth, identification, contact details, payment information) to verify your identity, process deposits and withdrawals, and comply with regulatory requirements. We do not share your data with third parties outside our payment processors and regulatory partners. We store your data securely and do not retain it longer than necessary.

For full details on how we handle your data, see our privacy policy on m11.

Dispute Resolution and Complaints

If you have a complaint about your m11 account, a specific bet, or our service, contact our support team through the help centre. We investigate complaints within five business days and respond with our findings. If you are not satisfied with our response, you may escalate your complaint to our management team.

We aim to resolve all disputes fairly and transparently. If we cannot reach agreement, either party may pursue legal remedies in accordance with applicable law.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use of m11 comply with their own jurisdiction's regulations.

These terms are governed by the laws of the jurisdiction in which m11 operates. Any legal action or proceeding arising from these terms or your use of m11 shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Prohibited Activities

We prohibit the following activities on m11:

• Using m11 from a jurisdiction where our services are prohibited by law.
• Creating multiple accounts to circumvent our terms or claim multiple bonuses.
• Engaging in fraud, money laundering, or other illegal conduct.
• Sharing your account credentials or allowing others to use your account.
• Using automated tools, bots, or scripts to access m11 or place bets.
• Abusive or disruptive behavior toward our staff or other users.

We reserve the right to suspend or close your account if we determine that you have engaged in any prohibited activity. We may also report suspected illegal conduct to relevant authorities.

Limitation of Liability

We provide m11 on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of m11, including loss of funds, data loss, or business interruption.

Our total liability to you for any claim arising from these terms or your use of m11 shall not exceed the amount you have deposited on m11 in the preceding 12 months.

Changes to These Terms

We may modify these terms at any time. We will notify you of material changes by email or by posting an updated version on m11. Your continued use of m11 after we post changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account.

Contact and Support

If you have questions about these terms, your account, or our service, contact our support team through the help centre on m11. We respond to inquiries within one business day during standard hours.

These terms were last updated and are effective as of the date posted on m11. By using m11, you acknowledge that you have read, understood, and agree to be bound by these terms and our privacy policy.