m11 Jurisdiction Notice
Our services on m11 are available only in jurisdictions where online gaming and sports betting are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. This notice explains how m11 operates within legal boundaries and clarifies your responsibilities as an account holder.
Every user of m11 is solely responsible for verifying that access to and use of our platform comply with the laws of their own jurisdiction. We cannot provide legal advice about whether m11 services are available in your location. If you are uncertain whether m11 operates legally where you are, you should consult a local legal professional or contact your relevant regulatory authority before creating an account.
This page outlines our jurisdiction policy, your eligibility to use m11, and the steps we take to operate within legal frameworks across the regions we serve.
Service Availability and Geographic Restrictions
We at m11 operate an online platform offering slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Our platform is accessible to users in Indonesia and certain other jurisdictions where local law permits online gaming and wagering.
We do not offer our services in jurisdictions where online gaming is prohibited by law. This includes countries and territories with blanket bans on online wagering, as well as regions where our specific license or regulatory status does not permit operation. Our access controls attempt to prevent service access from restricted regions, but we cannot guarantee complete geographic blocking.
Users accessing m11 from outside permitted jurisdictions do so at their own legal risk. We reserve the right to close any account we determine is being accessed from a restricted jurisdiction or in violation of local law.
Account Eligibility and User Responsibilities
To open an account on m11, you must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) and a resident of a jurisdiction where our services are legally available. You are solely responsible for verifying your eligibility before creating an account. We conduct identity verification to confirm your age and address, but we cannot verify whether online gaming is legal in your specific location.
Your use of m11 constitutes your representation that you meet all eligibility criteria and that your access complies with local law. If your jurisdiction's laws change, or if you relocate to a jurisdiction where m11 services are prohibited, you must cease using m11 immediately and close your account.
Payment Processing and Regional Support
We support deposits and withdrawals via payment methods available in Indonesia and our permitted service regions. Our accepted methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). These payment partners operate under their own regulatory frameworks and may have geographic or legal restrictions on their services. If your location or payment method is not supported, you cannot deposit or withdraw funds on m11.
Users accessing m11 from Jakarta, Surabaya, Bandung, Medan, and Semarang typically have full access to our platform and all payment methods. Users outside these regions should verify payment method availability before attempting to create an account or deposit funds.
Legal Liability and Dispute Resolution
We at m11 do not accept legal liability for users who access our platform in violation of their local jurisdiction's laws. If you use m11 in a jurisdiction where online gaming is prohibited, any disputes, losses, or legal consequences arising from such use are your sole responsibility. We will not intervene in disputes with local authorities or provide legal assistance related to jurisdiction compliance.
Our terms and conditions govern the contractual relationship between you and m11. Our privacy policy governs how we collect and use your personal data. Any legal action arising from these documents or your use of m11 shall be subject to the laws of the jurisdiction in which m11 operates.
We at m11 operate within the legal frameworks of permitted jurisdictions. Users bear sole responsibility for verifying local compliance.
How m11 Confirms Jurisdiction Eligibility
When you create an m11 account, we collect your full legal name, date of birth, and residential address. This information is used to verify your identity and confirm that you meet age and residency requirements. We do not conduct jurisdiction-specific legal checks — this is your responsibility.
We maintain internal lists of jurisdictions where we do not operate. If our system detects that you are accessing m11 from a restricted jurisdiction, we may block your access or close your account. However, our geographic controls are not foolproof, and we cannot guarantee complete prevention of access from restricted regions.
Changes to Jurisdiction Policy
We may modify our service availability in any jurisdiction at any time. Changes in local law, regulatory requirements, or our own business decisions may affect whether m11 operates in your location. We will notify you of material changes by email or by posting an updated notice on m11. Your continued use of m11 after we announce changes constitutes your acceptance of the updated policy.
If we cease operations in your jurisdiction, we will provide reasonable notice and allow you to withdraw your remaining account balance before service termination. Withdrawal processing follows our standard procedures and timelines.
Data Protection and Privacy in m11
We collect and process your personal data (name, date of birth, identification, contact details, payment information) to verify your identity, process transactions, and comply with regulatory requirements in our operating jurisdictions. We store your data securely and do not retain it longer than necessary.
For full details on how we handle your personal data, see our privacy policyIf you have concerns about data protection in your jurisdiction, contact our support team.
Contact for Jurisdiction Inquiries
If you have questions about whether m11 services are available in your jurisdiction, or if you need clarification about our jurisdiction policy, contact our support team through the help centre on m11. We provide information about our service availability, but we cannot offer legal advice.
Our support team operates in English and responds to inquiries during standard business hours. For urgent compliance or legal questions, email our support address directly.
We maintain strict jurisdiction compliance across all m11 operations. Users must independently verify local legal status before accessing our platform.
Summary – Your Jurisdiction Responsibilities
We at m11 operate only where local law permits. Your use of m11 is contingent on verifying that online gaming and wagering are legal in your jurisdiction. You are solely responsible for this verification — we cannot provide legal advice or assume liability for your jurisdiction compliance.
If you are uncertain about your local laws, consult a legal professional before creating an m11 account. If your jurisdiction's laws change, or if you relocate to a region where m11 services are prohibited, you must cease using our platform immediately.
Our support team remains available to answer questions about m11's service areas, payment methods, and operational jurisdictions through your account help centre.