m11 Platform Privacy Notice

This page describes what we collect when you use m11 and how we keep that data protected. We at m11 take your privacy seriously. When you create an account, deposit funds, or play our games, we collect personal information — your name, contact details, identification document, and transaction history. We use this information to verify your identity, process your payments, comply with financial regulations, and prevent fraud.

Our commitment is to handle your data transparently and securely. We do not sell your personal information to marketing companies or data brokers. We share your data only with payment processors, regulatory partners, and service providers who help us operate m11 — and only to the extent necessary for those services. This notice explains our practices in plain language.

If you have questions about how we handle your data or your rights, contact our support team or review the contact details at the end of this page.

What Data We Collect on m11

We collect data in several categories. First, account information: when you create an m11 account, we collect your email address, password (encrypted), full legal name, date of birth, and phone number. Second, identification and verification: to comply with Know Your Customer (KYC) regulations, we collect your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). We store these documents securely and do not retain them longer than required by law.

Third, transaction data: we log every deposit, withdrawal, and bet you place on m11. This record includes the amount, payment method, timestamp, and outcome. We retain transaction data for seven years to support regulatory compliance and fraud investigation. Fourth, device and usage data: we record your IP address, device type, browser information, and pages you visit on m11. This helps us identify unauthorized access attempts and understand how our platform is used.

We do not collect biometric data, location data (beyond what your IP address indicates), or sensitive personal information beyond what is necessary for account verification and payment processing. We do not track you across other websites or use cookies for advertising purposes.

How We Use Your Data on m11

We use your data for specific, lawful purposes. Account verification is our primary use — we verify your identity to prevent fraud, money laundering, and underage gambling. Payment processing is another key use — we share your banking details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only when you initiate a deposit or withdrawal. These processors handle the transaction securely on our behalf.

We also use your data for regulatory compliance. Indonesia's financial authorities require us to maintain records of customer accounts and transactions. We provide these records to regulators only when legally required. We use transaction data to detect unusual patterns that might indicate fraud or account compromise — if we detect suspicious activity, we may contact you to confirm the transactions were authorized.

We may contact you about important account updates (verification status, withdrawal holds, security alerts) or changes to our service. We do not send unsolicited marketing emails or promotional messages — all communication from m11 is transactional or security-related.

Third-Party Partners and Data Sharing

Regulatory authorities may request your account information during investigations or routine compliance audits. We comply with such requests as required by law. We may also share data with law enforcement if we believe you are violating laws or our terms of service.

Our technical infrastructure is managed by cloud service providers. These providers may host our servers in data centers outside Indonesia — potentially in other countries. While we choose providers with strong security practices, your data may be stored outside your home jurisdiction. By using m11, you acknowledge this reality.

We do not share your data with affiliates, partners, or service providers beyond what is strictly necessary. We do not use your information for analytics sold to third parties, and we do not enable other companies to track you through our platform.

We at m11 keep your personal data secure, use it only for legitimate purposes, and share it only with trusted processors who help operate our platform.

Cookies and Tracking on m11

We use cookies to maintain your session on m11 — when you log in, a session cookie stores your authentication status so you remain logged in as you navigate the platform. This cookie expires when you close your browser or manually log out. We do not use tracking cookies for advertising, analytics, or third-party profiling.

We may use local storage or similar technologies to remember your language preference or game settings. These are convenience features — you can clear them at any time through your browser settings.

Your Rights and Data Access on m11

You have the right to access the personal data we hold about you. You can request a copy of your account information, transaction history, and verification documents by contacting our support team. We will provide this information within thirty days at no charge.

You have the right to correct inaccurate data. If your name, address, or other account information is incorrect, you can update it through your account settings or request our support team to make the correction.

If you believe we are mishandling your data or violating your rights, you can lodge a complaint with Indonesia's personal data protection authority or contact our support team.

Data Security and Breach Notification

We employ industry-standard security practices to protect your data. Our systems use encryption (HTTPS/TLS) for all data in transit. Sensitive data like passwords and banking information are encrypted at rest. We maintain regular security audits and penetration testing to identify vulnerabilities.

If we discover a data breach that compromises your personal information, we will notify you within thirty days. We will also notify relevant regulatory authorities as required by law. We maintain cyber liability insurance to cover potential breach costs.

Changes to This Privacy Notice

We may update this privacy notice as our practices evolve or legal requirements change. We will post the updated version on m11 and update the "effective date" at the bottom of this page. If changes materially affect how we use your data, we will notify you via email.

Contact Us About Privacy on m11

If you have questions about this privacy notice or how we handle your data, contact our support team through your m11 account dashboard or email our privacy officer. We will respond to your inquiry within seven business days.

This privacy notice is effective as of the date published in your account settings and applies to all users of m11 regardless of location — Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. Our commitment is transparency and protection of your personal information.

Summary – Your Privacy on m11

We collect your name, contact details, identification, and transaction data to operate m11 securely and comply with financial regulations. We use this data only for account verification, payment processing, fraud prevention, and regulatory compliance. We do not sell your data or use it for marketing purposes.

We share your information only with payment processors and regulatory partners who help us run m11. We store your data securely using encryption and industry-standard security practices. You have rights to access, correct, and request deletion of your data — subject to legal retention requirements.

For questions about privacy or data handling, contact our support team through m11. We remain committed to transparent, lawful treatment of your personal information.